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Tag: Generative AI fintech

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Revolutionizing Fintech Customer Service: How Generative AI is Transforming Financial Interactions

The financial services industry is experiencing a seismic shift in customer service delivery, with generative AI in fintech customer service leading the charge. As fintech companies strive to provide instant, personalized, and accurate support to millions of users, generative artificial intelligence has emerged as the game-changing technology that’s redefining how financial institutions interact with their […]

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Fintech’s GenAI Transformation — From KYC to Credit Decisions for a Seamless Customer Experience

Generative AI (GenAI) is no longer a “cool tech buzzword” in fintech — it’s now the engine room of the next wave of banking innovation. Indian fintech companies are using it to eliminate bottlenecks in KYC, make fairer lending decisions, and offer hyper-personalized experiences that feel less like dealing with a financial institution and more […]

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